Microsoft outage affects users worldwide
If you’re having issues with Microsoft products and emails…
It’s not on your device.
It’s a Microsoft Issue…
- Early this morning, Microsoft reported a major outage, saying it was “aggressively pursuing” methods to fix the problem.
- The outage is affecting several Microsoft 365 platforms, including Outlook, Teams and Copilot.
- A later update said the changes being made to try and fix the problem were “not taking as expected”.
- Microsoft later said the outage was not believed to be due to “malicious activity”.
- While a long-term fix has not yet been found, Microsoft said “partial recovery has been observed” although not sustained.
Latest update:
“We appreciate your organization’s patience and understanding while we work with urgency to resolve this incident.
“As we’ve applied our current ongoing mitigation actions, we’ve observed a surge in outbound call volume from our routing services to our backend servers. This occurs when the backend servers outbound service cannot properly route to the backend machines. We’re continuing to observe heightened volume due to traffic rebalancing actions that we have taken throughout this event. We’re working on multiple workstreams to pinpoint the underlying cause of this traffic influx and address it.
“Current actions we are taking include scaling up virtual machines to increase capacity and reduce load. Additionally, we’re querying for machines in a bad state to perform a force sync for our recent network change, which may improve service availability. However, we are encountering issues with the machines being stuck in a bad state, preventing our changes from syncing as expected.
“We’ll continue to monitor the effectiveness of changes applied so we can determine what refinements are necessary.”
